www 999 Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") form a legally binding agreement between www 999 ("Platform", "we", "us") and the user ("you", "user"). By using any service, game, or feature on this site, you are automatically considered to have accepted these Terms.

Key terms used in these Terms and Conditions are defined as follows:

• "Platform" — The complete service comprising the www 999 website and mobile application (Android and iOS).
• "Account" — A user's registered personal profile, through which access to the service is granted.
• "Balance" — The total amount of funds held in a user's account.
• "Bonus" — Additional credits given for promotional purposes, subject to specific conditions on their use.
• "Wagering Requirement" — The set number of times a bet must be placed before a bonus can be withdrawn.
• "Net Loss" — The amount remaining after subtracting total winnings from total losses over a given period.

2 Account Registration and Eligibility

2.1 Age Requirement

To open an account on www 999, the user must be at least 21 years of age. No person under 21 may register or place bets on this platform. Proof of age may be requested at any time, and failure to provide it will result in account suspension.

2.2 Single Account Policy

Each individual may hold only one account. Opening multiple accounts using the same person, the same device, the same IP address, or the same payment method is strictly prohibited. If this rule is violated, all associated accounts will be closed and any funds held may be forfeited.

2.3 Registration Information

Providing accurate and complete information at the time of account registration is mandatory. www 999 reserves the right to cancel any account registered with false or misleading information. For details on how personal information is collected and stored, please read our Privacy Policy.

• Full legal name, date of birth, and mobile number must be provided correctly.
• The payment method (bKash, Nagad, or Rocket) must match the name on the account.
• To change registration details after sign-up, contact customer support.
• A valid and active mobile number must be used.

3 Account Security and Responsibility

It is your responsibility to keep your account login credentials (username and password) completely confidential. Allowing another person to use your account, or logging in through a third party, is a violation of these Terms. The following steps are recommended to keep your account secure:

• Use a strong, unique password that is not used anywhere else.
• Change your password regularly.
• If you notice any suspicious activity, notify our support team immediately.
• If you log in from a public or shared device, log out after your session.

www 999 will never ask for your password by phone or email. If anyone asks for your password, treat it as a fraudulent attempt and report it to us.

4 Deposits and Withdrawals

4.1 Deposit Terms

Deposits on www 999 can be made via bKash, Nagad, and Rocket. The minimum deposit for each method is ৳300. Funds must come from the user's own mobile banking account — depositing through a third party is not permitted.

4.2 Withdrawal Terms

Withdrawals are made through the same method used for the deposit — bKash, Nagad, or Rocket. The minimum withdrawal amount is ৳800. Requests generally take 5 to 30 minutes to process. Account verification must be completed before a withdrawal request can be processed.

4.3 Verification Process

To ensure security, www 999 may request necessary documents for identity verification at any time. Withdrawal requests may be delayed until this process is completed.

5 Bonuses and Promotions

5.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to ৳20,000. To withdraw this bonus, the bonus amount must be wagered 25 times. For example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000 — and a wager of ৳1,000 × 25 = ৳25,000 must be completed before the bonus can be withdrawn.

5.2 Other Promotions

www 999 regularly offers various promotional deals. Each offer has its own specific terms. The following general rules apply to all bonuses and promotions:

• An offer may be claimed only once, unless stated otherwise.
• Bonuses apply only to the user in whose name the account is registered.
• Bonuses cannot be withdrawn until the wagering requirement has been met.
• www 999 reserves the right to modify or cancel any promotion.
• If bonus abuse is suspected, the account will be investigated.

5.3 VIP Program

Regular players may be automatically promoted to VIP levels. There are four levels: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). Cashback is based on the week's net loss.

6 Betting and Gaming Rules

6.1 Bet Limits

The minimum and maximum bet amounts for each game or event are shown on the relevant game page. Once a bet has been confirmed, it cannot be cancelled, unless a technical error has affected the account.

6.2 Technical Errors

If a technical error occurs in any game or system, www 999 reserves the right to cancel the affected rounds and refund the bet amounts. Any unusually large win resulting from an error will not be considered valid.

6.3 Live Betting

Odds on live events can change quickly. The odds at which the user confirms a bet are the odds that will apply. The platform is not responsible for issues caused by a loss of connection.

7 Prohibited Activities

The following activities are strictly prohibited on www 999:

• Claiming bonuses or promotions through artificial means (bonus abuse).
• Using multiple accounts to gain an advantage from the system.
• Using automated bots or software to place bets.
• Any attempt to manipulate game results.
• Attempting to gain unauthorised access to another user's account.
• Using the platform for money laundering.
• Depositing using third-party funds.
• Attempting to bypass the verification process with false information.

If any such activity is detected, the account in question will be closed immediately and all funds held may be forfeited.

8 Account Suspension and Closure

8.1 Closure by www 999

In cases of violations of the Terms, unusual activity, or verification issues, www 999 may temporarily suspend or permanently close any account without prior notice. During a suspension, deposits, withdrawals, and betting will not be possible.

8.2 Closure by the User

If you wish to close your own account, notify our support team via 24/7 live chat or email. Self-Exclusion and limit-setting options are also available as part of responsible gaming — see our Responsible Gaming page for details.

9 Personal Data and Privacy

www 999 prioritises the protection of users' personal data. Information provided at registration, transaction history, and data relating to gaming activity are stored securely. For full details on how data is collected, how it is used, and the conditions under which it is shared with third parties, please read our Privacy Policy.

The platform uses SSL encryption to keep all data transfers secure. Your financial information is never sold to third parties.

10 Limitation of Liability

www 999 aims to provide the best possible service, but the platform is not liable in the following situations:

• If a bet is not completed due to internet disconnection or a technical error.
• If a user loses their login credentials through their own error or is unable to access their account.
• If any loss occurs due to a software error by a third-party game provider.
• If service is disrupted due to force majeure events (natural disasters, government orders, etc.).

Gaming is a form of entertainment and carries financial risk. Users are assumed to be knowingly accepting this risk when using the service.

11 Changes to Terms

www 999 reserves the right to modify these Terms at any time. For significant changes, users will be notified via their registered mobile number or through an account notification. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

It is recommended to review this page regularly so that you remain aware of the latest Terms. For answers to general questions about the Terms or the platform, visit our FAQ page.

12 Contact

If you have any questions or complaints about these Terms, please contact our support team. We provide assistance in Bengali and English via 24/7 live chat and email.

• 24/7 Live Chat — Contact us directly from any page on the platform.
• Email: [email protected]