www 999 — Responsible Gaming
When entertainment crosses a line, support is needed. www 999 wants you to stay safe and informed at all times — for yourself and for your family.
Gaming is entertainment — it is never a source of income or a solution to financial problems. Before using the www 999 platform, please read our Terms and Conditions carefully, as they contain detailed information on betting limits, account policies, and self-exclusion.
Responsible gaming means managing your own budget and time. www 999 wants every player to make informed decisions. If you ever feel gaming is going beyond your control, taking a break is the wisest move.
For answers to more general questions about betting and casino games, visit our FAQ page, which also covers deposits, withdrawals, and account management.
Read our Privacy Policy to understand how your personal information is stored and used at www 999 — this is especially relevant for account verification and self-exclusion.
Tools to Keep Yourself Safe
www 999 gives you several practical tools so you can set your own limits.
Set a Deposit Limit
Set a maximum amount you can deposit daily, weekly, or monthly. Once a limit is set, a waiting period is required before it can be changed.
Session Time Limits and Reminders
Set a limit on how long you play in one session. When the time is up, www 999 will send you a reminder and give you the option to end the session.
Self-Exclusion
Suspend your account for a set period — from seven days up to permanent exclusion. During the break, logging in is not possible and no promotional messages will be sent.
View Your Gaming History
In your account you can view your complete betting and deposit/withdrawal history for the past week or month. Staying aware of your own activity is the first step toward healthy habits.
Cooling-Off Period
If you feel you need a short pause but do not want a full break, choose a cooling-off period from 24 hours to 30 days. Betting will be paused during this time.
Direct Support Team
For any issue, contact www 999 via 24/7 live chat or email — support is available in both Bengali and English. The support team is always ready to help you set limits or suspend your account.
Warning Signs
If you notice any of the following signs in yourself, pause — they signal that gaming may be going out of control.
Placing repeated bets to recover lost money — if this thought crosses your mind, take a break.
Spending more time or money than planned and being unable to stop yourself.
Hiding your gaming from family or friends, or keeping the truth from them.
Borrowing money to play or using funds set aside for essential expenses on betting.
Feeling restless, irritable, or anxious when you cannot play.
Neglecting work, studies, or family responsibilities to focus on gaming.
Check Yourself
Read through the questions below — answering honestly will help you understand where your habits stand.
If you answered "Yes" to one or more questions, make use of the support options below — seeking help instead of facing it alone is a sign of courage.
Where to Get Support
Acknowledging the problem is the first step. After that, reaching out to the right place is the most effective path forward.
www 999 Support Team
www 999's live chat is available 24 hours a day, seven days a week. Talk in Bengali to request limit setting, self-exclusion, or account closure. You can also reach us by email.
Family and Close Ones
Talk openly with family and trusted friends. Their support is the greatest strength in dealing with a problem. Instead of seeing a loved one's concern as criticism, view it as an opportunity for cooperation.
Professional Counselling Services
Speak with a mental health professional or counsellor. Addiction counselling services are available in Bangladesh at government hospitals and private clinics. Seeking professional help is not a sign of weakness — it is a sign of awareness.
www 999 Support Contact
Core Principles of Responsible Gaming
www 999 believes the purpose of gaming should be entertainment — never an escape from financial pressure. Before every bet, ask yourself: am I playing right now for enjoyment, or am I thinking about recovering money I lost?
Set a fixed budget before you start playing and stick to it. Remember, there is no guarantee of winning — the outcome of every game is completely random. Keeping this in mind prevents unrealistic expectations about betting.
Only bet money whose loss would have no effect on your family's daily life. Rent, food, your children's education — these expenses always come first.
Do not play under the influence of alcohol or anything else. Decisions made while under stress, anger, or frustration are often wrong. Take a break in those moments and return with a clear head.
Take regular breaks. Long uninterrupted sessions tire the mind and reduce your ability to make good decisions. The session reminder feature at www 999 exists for exactly this reason.